Return Policy and Limited Warranty
If you’re having trouble with your new Raven product, please visit https://raven.is/pages/help or email us at firstname.lastname@example.org.
Our support staff will work with you to resolve technical issues.
We want you to be satisfied with your new purchase. However, if you need to return an item, we’re here to help.
You have up to thirty (30) calendar days from the time your item is shipped to initiate a return. Line items in bundles may be returned separately however the calculation for the refund amount will exclude savings originally offered, if necessary.
How to Get a Refund:
To return your item(s) and get a refund, please email email@example.com. We ask that you use the original packaging when returning.
Once we receive the item(s) in good condition, we will issue a refund and send you a Return Receipt confirmation email.
Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
PayPal refunds will issued to the PayPal account on record.
Return and Refund Status:
Once you have received your return instructions, and you have shipped your return back to Klashwerks, please wait for firstname.lastname@example.org to provide you with the up-to-date return and refund information.
Limited Warranty and Warranty Disclaimer
Klashwerks warrants the Raven product against defects in materials and workmanship for a period of one year from the time your item is shipped to you. Klashwerks sole and exclusive liability and your sole remedy under this warranty will be, at Klashwerks option, to provide repaired or replacement product. The Raven product which you consider defective must be returned to Klashwerks in accordance with the Return Policy above. This warranty will be void if in Klashwerks reasonable opinion the defective condition was caused in whole or in part by your misuse, neglect, testing, attempts to repair, or any other cause beyond normal usage, or by accident, fire, or other hazard. Klashwerks will reimburse you for the shipping charges to return properly returned defective Raven product. Repair or replacement does not extend the warranty period for your Raven product. This limited warranty extends only to the Raven product and not to any software or services. Refer to the Raven End User License Agreement and Terms of Service at http://Raven.is/legal for those terms.
THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR SATISFACTORY QUALITY, ALL OF WHICH ARE DISCLAIMED. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL KLASHWERKS OR ITS SUPPLIERS BE LIABLE FOR LOSS OF OR CORRUPTION TO DATA, COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE RAVEN PRODUCT OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF KLASHWERKS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. KLASHWERKS’s TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE RAVEN PRODUCT GIVING RISE TO SUCH LIABILITY. WITHOUT LIMITING THE FOREGOING, KLASHWERKS WILL NOT BE LIABLE FOR ANY COSTS REPRODUCING ANY DATA STORED IN THE RAVEN PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED IN THE RAVEN PRODUCT.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.